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Ride the Night participant in front of London Eye

Booking Conditions

our booking conditions

1. A non-refundable registration fee is required to participate in the event and should be paid direct to Dream Challenges Ltd.

2. If you have selected:

Sponsorship – You pay the non-refundable event registration fee direct to Dream Challenges when you register for the event. You must raise the agreed minimum amount of sponsorship as specified by your chosen charity, 100% of which must be sent to your charity at least 10 weeks prior to the event departure date and will be used to cover your tour including travel, accommodation, food, support vehicles and event support.

Self Funded – You pay the non-refundable event registration fee direct to Dream Challenges when you register for the event. You must pay the full event costs which will need to be paid to Dream Challenges 10 weeks before the departure date to secure your place on the event.

3. If you want to cancel your booking you must notify Dream Challenges in writing. The effective date of cancellation will be the date such notice is received. Registration and administration fees are non-refundable in the event that you cancel.

Period before departure, when written notice of cancellation is received by DCL

 Cancellation Charge

Up to 56 days

Loss of Registration Fee only

55 - 41 days

Loss of Registration Fee 
+ 35% of Tour Cost

40 - 29 days

Loss of Registration Fee
+ 55% of Tour Cost

28 - 8 days

Loss of Registration Fee
+ 75% of Tour Cost

7 days to date of departure

Loss of Registration Fee +100% of Tour Cost


If you have paid the Challenge Tour Cost directly to DCL.
If you cancel your booking, the cancellation charges referred to above will apply. You will receive a refund of any monies paid by you directly to DCL relating to the Challenge Tour Cost paid after deduction of the cancellation charges set out above.

If the Charity has paid the Challenge Tour Cost to DCL.
If you cancel your booking, the cancellation charges referred to above will apply. DCL shall refund to the Charity any monies relating to the Challenge Tour Cost paid by it to DCL after deduction of the cancellation charges set out above. You agree that the Charity shall be entitled to keep any such refunded monies and shall not be obliged to pay them to you.

4. Flight inclusive challenges: we hold an Air Travel Organiser’s Licence issued by the CAA (ATOL No. 10456) which provides for your protection in the event of Dream Challenges' insolvency. The price of your air holiday packages includes the ATOL Protection Contribution (APC) we pay to the CAA. This charge is included in our advertised prices. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

5. The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection under the Package Travel, Package Holidays and Package Tours Regulations 1992 for Dream Challenges and in the event of their insolvency, protection is provided for the following:

  1. Non-flight packages commencing in and returning to the UK;
  2. Non-flight packages commencing and returning to a country other than the UK; and
  3. Flight inclusive packages that commence outside of the UK and Republic of Ireland, which are sold to customers outside of the UK and Republic of Ireland.


1, 2 and 3 provides for a refund in the event you have not yet travelled. 1 and 3 provides for repatriation. Please note that bookings made outside the UK and Republic of Ireland are only protected by ABTOT when purchased directly with Dream Challenges. In the unlikely event that you require assistance whilst abroad due to our financial failure, please call our 24/7 helpline on 02920 468 505 and advise you are a customer of an ABTOT protected travel company. 

6. If you are refused passage/entry/exit to or from the event destination any additional costs incurred are your responsibility.

7. Itineraries, schedules and accommodation may change and other alterations may occur which are beyond the control of Dream Challenges.

8. Your passport must be valid for at least six months from date of return to the UK. You are responsible for ensuring that you have a valid passport for the challenge. 

9. We strongly recommend all participants purchase travel insurance which covers health/accident/loss and repatriation.

10. You must agree to be bound by Dream Challenges Booking Conditions. 

 

Please note: We are committed to the on-going training of our staff and this may involve the recording of telephone conversations.

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