This is where you’ll find our latest travel update so please check for any updates that might relate to your upcoming challenges with us. Please note that if you're registered for a challenge affected by any travel updates, we will email you directly using your registered email address to advise you on this.
The safety and health of our Dream Challenges participants is always our top priority and we are monitoring the coronavirus (COVID-19) situation carefully and continuously.
All tour operators and holiday insurance providers take their guidance from Foreign & Commonwealth Office advice.
A message from the CEO, Jackie Willis
To all our valued customers
In these challenging times for each of us individually and for the travel industry, I wanted to set out our position with regard to your challenge bookings for the remainder of the year and 2021-22.
As a medium-sized events and travel company, we are dealing with the continuing impact of the COVID-19 situation on hundreds of tour and challenge departures and thousands of customers. It will take time to do this, and we need to be sure that we are following the latest UK Government advice at all times. As such, we are working through our tours and challenges strictly in date order, please be assured that we will be in contact with you, but I would respectfully ask for your patience so that we can we can deal with the most urgent matters first.
From a personal perspective, I’ve been in the travel industry for 40 years and I have never experienced a situation like this. It is genuinely unprecedented, and changing all the time. We are doing everything we can to prioritise the health and wellbeing of our travellers, and to offer you the most convenient alternative arrangements if COVID-19 results in the cancellation of your tour. Please bear with us and we will be in touch with you as soon as possible.
Thank you again for your custom, and best wishes from Dream Challenges.
Jackie Willis CEO,
If you were booked on a challenge that was due to depart in 2020
Challenges in 2020 may have been cancelled because of:
If your challenge was cancelled, you will have received an email with details of your refund and transfer options.
The following conditions apply to these challenges:
If you are booked on a challenge departing in 2021 or 2022