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Group of men and women celebrating on a beach in Goa after completing a Dream Challenge

Travel Alerts

A statement on coronavirus (COVID-19)

15th August 2022

The safety and health of our Dream Challenges participants is always our top priority and we are monitoring the coronavirus (COVID-19) situation carefully and continuously.

All tour operators and holiday insurance providers take their guidance from Foreign & Commonwealth and Development Office advice.

A message from the MD, Callum O'Driscoll

To all our valued customers

Following the successful vaccination programme in the UK, the government has now replaced their traffic light system with a simpler 'red list' and currently, all countries have been removed from that list except some countries in Africa following the discovery of the Omicron variation. This means that overseas trips are very much back on the cards and we are now entering the biggest reopening of travel since the start of the pandemic!

In 2021, we delivered our first post-pandemic mass participation event, taking our Women V Cancer supporters from London to Brighton and we also made a spectacular Dream Challenge come true for an awesome group of trekkers in Spain, completing our 5-day pilgrimage on the Camino de Santiago.

In terms of the possibility of operating challenges in early 2022, we will, of course, be guided by this new system, along with any applicable restrictions in the destination country.

The rapid progress in vaccinations is giving many of us the confidence to travel as soon as possible and, if you choose a Dream Challenge, you’ll have the extra confidence of knowing that our industry-leading COVID action plan will stay in place as long as they are needed. Rest assured that if a Covid-19 test is still a requirement in order to return to the UK, we will arrange this for you on your challenge.

There is still a chance we may have to cancel your challenge as a result of (1) subsequent changes to the UK Government advice or local restrictions in the destination, (2) our suppliers not being in a position to put our COVID action plan in place, or (3) voluntary transfers resulting in unviable participant numbers on the challenge. We anticipate an extensive programme of challenges from the beginning of 2022. If your challenge is cancelled for one of these three reasons, we are committed to providing the most convenient alternative arrangements, matching prices where possible.

I look forward to seeing you on a challenge again very soon!

 

Callum
Managing Director
Dream Challenges

If you were booked on a challenge that was due to depart in 2020

If your challenge was cancelled, you will have received an email with details of your refund and transfer options. You can still transfer your registration fee to a new challenge.

If you are booked on a challenge departing in 2021 or 2022

  • If we had to cancel your challenge in 2021, we have contacted you by email.
  • If we cancelled your challenge, there will be no charge to transfer to the new travel dates and we will match your 2020 or 2021 price for the same itinerary* departing in 2022. If you choose a 2023 departure date of the same itinerary, we will match the available 2022 price in 2023.

  • If your intended itinerary is not available in 2022, we will match the 2020 or 2021 price (whichever you are currently booked on) for a 2023 departure of the same itinerary. 

  • Alternatively, you may choose to transfer to any other 2022 or 2023 challenge (with no admin fee to pay). Any difference in price would be payable or, if in your favour, refundable. See all our challenges here. We will also match 2022 challenges with 2021 prices and match 2023 challenges with 2022 prices when you are transferring from a cancelled challenge.

 

If your challenge has not been cancelled

  • Balances will be due 12 weeks before your departure date. 

  • If you are registered on a 2022 challenge, our usual £50 per person transfer fee will need to be paid to transfer to any other challenge in 2022 or later.

  • If you wish to cancel now, normal booking conditions apply.

  • Please note that mass participation events such as Women V Cancer London to Brighton, Women V Cancer Ride the Night, and the Snowdonia Challenge have different booking conditions that were given to you at the time of your registration on the event.

  • We reserve the right to cancel your challenge within 12 weeks before departure if the number of late customer cancellations makes the challenge commercially unviable or any of the above criteria mean the challenge can't go ahead. 

For our full booking conditions please visit https://www.dream-challenges.com/booking-conditions/

Top tips on planning your travels during the pandemic

COVID-19 has had a huge impact on our ability to travel and it is understandable if you don't feel comfortable travelling right now. Dream Challenges is delighted to have been able to trek the West Highland Way safely with a group of adventurers in October 2021 and we are all set to cycle and trek further afield by the end of the year. That said, we understand many of our challengers are hesitant to roam far from home this year and are instead planning to join us on one - or several - of our amazing challenges in 2022! 

If you are still feeling unsure about travelling, LoveHolidays' top tips for hesitant travellers might help to assure you. You can check them out here and see their advice for personal hygiene here. 

Remember, we are planning all our Dream Challenges with our industry-leading 14-step initiative to keep you safe and minimise the risk of COVID-19 and we are always just an email away if you have any questions. 

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