This is where you’ll find all the latest travel advice so please check for any updates that might relate to your upcoming challenges with us. Please note that if you're registered for a challenge affected by any travel updates, we will email you directly using your registered email address to advise you on this.
The safety and health of our Dream Challenges participants is always our top priority and we are monitoring the coronavirus (COVID-19) situation carefully and continuously.
All tour operators and holiday insurance providers take their guidance from Foreign & Commonwealth Office advice.
A message from the CEO, Jackie Willis
To all our valued customers in 2020
In these challenging times for each of us individually and for the travel industry, I wanted to set out our position with regard to your holiday bookings for the remainder of the year.
As a medium-sized travel company, we are dealing with the impact of an unprecedented situation on hundreds of challenge departures and thousands of customers.
It will take time to do this and we need to be sure that we are following the latest UK Government advice at all times.
As such, we are working through our challenges strictly in date order and initially, only those departing up to 30th June 2020, two weeks after the end of the current ‘lockdown’.
If you are booked on a challenge departing after 30th June 2020, please be assured that we will be in contact with you, but I would respectfully ask for your patience so that we can we can deal with the most urgent matters first.
If you are booked on a challenge departing between now and 30 June 2020
• All challenges within this date range are being rescheduled.
• We will be in touch with you at least seven days before you were due to depart – please only call us if your challenge is due to depart within seven days and you haven’t yet heard from us.
• We will outline new dates of travel when we contact you. There will be no admin fee to transfer to the new dates, we will match your 2020 price (or refund the difference in the event that the 2021 price is lower) and issue you a voucher to the value of 10% off your booking value to use against any Dream Challenges event. This credit is valid for bookings up to 31 January 2021 (if flights were included in your original package) or 31 March 2021 (if flights were not included) and may be combined with any other offers.
• If you wish to transfer to any other Dream Challenges event departing in 2020 or 2021, any price difference would apply, but you can also take advantage of the 10% credit offer. Many 2021 challenges may now be found here on the website, and you should be receiving your 2021 Preview brochure imminently.
If you are booked on a challenge departing between 1 July 2020 and 30 September 2020
• We will make the decision whether to reschedule these challenges based on UK Government advice and any travel restrictions imposed by applicable countries in due course.
• If it does become necessary to reschedule your challenge, there will be no charge to transfer to the new travel dates and we will match your 2020 price (or refund the difference in the event that the 2021 price is lower).
Alternatively, you may choose to transfer to any other 2020 or 2021 challenge (with no admin fee to pay), though in this case any difference in price would apply. 2021 challenges may now be found here on the website. We'll soon also be launching a variety of exciting 2022 challenges. If you'd like to be among the first to know about new challenge launches, please click here to sign up to our mailing list.
• If you wish to transfer to a different challenge before we contact you, there will be no charge to do so – but any difference in price would apply.
• If you wish to cancel now, normal booking conditions would apply.
• As a result of travel uncertainty in this period and for your peace of mind, your challenge balance will not now be due until 6 weeks prior to departure (previously 12 weeks).
• If your challenge balance is due, it would still be payable and not to do so would result in the cancellation of your booking and retention of your deposit. Please note: there is no risk in paying your balance – your challenge booking/monies will be fully protected as part of our ATOL/ABTOT accreditation.
• We reserve the right to cancel your challenge within 12 weeks if the number of late customer cancellations make the event commercially unviable.
If you are booked on a challenge departing on or after 1 October 2020
• We are currently operating on the assumption that these challenges will go ahead as planned.
• If you wish to transfer to a different event now, there will be no charge to do so – any difference in price would also apply.
• If you wish to cancel now, normal booking conditions would apply.
Transferring from a challenge departing after the 1st January 2021 will incur a £50 admin fee.
From a personal perspective, I’ve been in the travel industry for more than 30 years and I have never experienced a situation like this. It is genuinely unprecedented and changing all the time.
We are doing everything we can to prioritise the health and wellbeing of our travellers and to offer you the most convenient alternative arrangements if COVID-19 results in the postponement of your challenge.
Please bear with us and we will be in touch with you as soon as possible.
DC Team Working from Home
We also take seriously the government recommendation to work from home. Having anticipated this development a couple of weeks ago and planned for the eventuality, all of our staff will be home-working from Tuesday 17 March.
This should not impact your experience in any way, but please bear with us if you do not receive an immediate response to an enquiry.
Thank you again for your custom, and best wishes from Dream Challenges.
