Questions you may have about COVID-19
We will be in touch with you as soon as we make the decision to postpone or cancel your challenge, at least seven days before you were due to depart.
When we contact you, we’ll outline new dates of travel.
There will be no admin fee to transfer to the new dates, we will match your 2020 price (or refund the difference in the event that the 2021 price is lower).
The safety and health of our Dream Challenges participants is always our top priority and we are monitoring the coronavirus (COVID-19) situation carefully and continuously.
All tour operators and holiday insurance providers take their guidance from Foreign & Commonwealth Office advice.
We will make the decision whether to reschedule challenges based on UK Government advice and any travel restrictions imposed by applicable countries.
We endeavour to contact all participants as soon as we make the decision to postpone or cancel the challenge and this will be at least seven days before you were due to depart.
We understand that it can be stressful waiting for confirmation that your challenge is going ahead as planned, but please only call us if your challenge is due to depart within seven days and you haven’t yet heard from us.
Yes, we pride ourselves on our fairness and we have introduced flexible balance payment dates and COVID-friendly refund conditions.
If there are signs of COVID-19 in the area you are due to visit, we will contact you with a change to your balance due date.
To give us more time to assess whether it is possible to run your challenge, we can postpone the payment of your balance from 12 weeks before departure to 6 weeks.
If you have chosen the minimum sponsorship option to fund your challenge, your sponsorship deadline will also be postponed to six weeks before departure when your chosen charity will fund your participation.
Furthermore, if you are forced to cancel your place close to departure as a result of COVID-19 symptoms and you are not able to claim through your insurance provider, we pledge to be as flexible as possible in our cancellation costs.
Instead of the industry-standard 100% cancellation fee, we would negotiate with our suppliers and charge only those costs which we could not recover ourselves.
Perhaps unsurprisingly, many travel insurance providers are excluding COVID-19 from their cover.
However, we have sourced a provider offering coverage in the event that you fall ill on your challenge as a result of COVID-19 and need to return home, in addition to standard coverage. We'll send all participants details of this once you register for the challenge.
If you have independently arranged insurance, please check its COVID-19 terms.
All airlines and airports are different, but most have enhanced their hygiene protocols to minimise the risk of coronavirus.